Legal texts

Datenschutzrichtlinien

Wie in unserer Datenschutzrichtlinie beschrieben, erfassen wir personenbezogene Daten aus Ihren Interaktionen mit uns und unserer Website, unter anderem durch Cookies und ähnliche Technologien. Wir können diese personenbezogenen Daten auch an Dritte, einschließlich Werbepartner, weitergeben. Wir tun dies, um dir Werbung auf anderen Websites zu zeigen, die deinen Interessen besser entspricht, und aus anderen Gründen, die in unserer Datenschutzrichtlinie beschrieben sind.

Die Weitergabe personenbezogener Daten für gezielte Werbung auf der Grundlage deiner Interaktion auf verschiedenen Websites kann nach bestimmten Datenschutzgesetzen der US-Bundesstaaten als "Verkauf", "Weitergabe" oder "gezielte Werbung" betrachtet werden. Je nachdem, wo du wohnst, hast du möglicherweise das Recht, dich von diesen Aktivitäten auszuschließen. Wenn du von diesem Recht Gebrauch machen möchtest, befolge bitte die nachstehenden Anweisungen.

Wenn du unsere Website mit aktiviertem Global Privacy Control Opt-Out-Signal besuchst, behandeln wir dies, je nachdem, wo du dich befindest, als eine Aufforderung zur Ablehnung von Aktivitäten, die als "Verkauf" oder "Weitergabe" personenbezogener Daten oder als andere Verwendungen angesehen werden können, die als gezielte Werbung für das Gerät und den Browser, mit dem du unsere Website besucht hast, angesehen werden können.

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**Privacy Policy**

PetNova ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

**Information We Collect**
We collect information you provide (e.g., your name, address, email, payment details) when placing an order. We also collect technical data like your IP address and browser info.

**How We Use Your Information**
- To fulfill your orders
- To process payments
- To communicate with you
- To improve our services

**Sharing Your Data**
We only share your data with trusted third parties necessary for order fulfillment and payment (e.g., Shopify, payment processors).

**Data Retention**
We keep your order information for our records unless you request deletion.

**Your Rights**
If you are a European resident, you have the right to access, correct or delete your personal data.

**Contact**
If you have any questions, email us at: info.brandpilot@gmail.com

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Payment Methods

We accept the following payment methods:

- Credit/Debit Cards (Visa, Mastercard, American Express)
- Shopify Payments
- PayPal
- Other local payment providers (if offered at checkout)

All payments are processed securely.

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Cookie Policy

This website uses cookies to ensure functionality, personalize content, and analyze our traffic. By continuing to browse the site, you consent to our use of cookies.

**What are cookies?**
Cookies are small text files stored on your device by your browser. They help websites remember your preferences and activity.

**Types of cookies we use:**
- **Essential Cookies**: Necessary for website operation.
- **Performance Cookies**: Help us understand how users interact with the site.
- **Functional Cookies**: Store preferences (e.g. language).
- **Marketing Cookies**: Used to deliver relevant ads.

**Third-Party Cookies**
We may use services like Google Analytics and Meta Pixel, which place their own cookies.

**Your Rights**
You can manage or disable cookies in your browser settings. Refusing cookies may affect site functionality.

For more details, contact us at: info.brandpilot@gmail.com

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**Terms of Service**

Welcome to PetNova! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our site, you agree to comply with and be bound by these Terms.

**1. General Information**
This store is operated from Germany by:
Jakob Weiß
Handjery Straße 42
Germany
Email: info.brandpilot@gmail.com

**2. Products**
We sell a variety of physical products. Product descriptions and images are for informational purposes only. We reserve the right to change prices and availability at any time.

**3. Orders & Payment**
All prices are in USD. Orders are processed through secure payment gateways. Once an order is placed, it cannot be cancelled or modified.

**4. Shipping**
We ship products directly to customers in the United States. Shipping times vary and are provided as estimates only. Delays are not our responsibility.

**5. Refunds & Returns**
Due to the nature of our store, all sales are final. We do not accept returns or offer refunds unless a product is defective upon arrival.

**6. Limitation of Liability**
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

**7. Governing Law**
These Terms shall be governed by the laws of the Federal Republic of Germany. Any disputes shall be resolved in German courts.

**8. Changes**
We may update these Terms at any time. Continued use of the site means you accept the current version.

**Contact**
For any questions, please contact us at info.brandpilot@gmail.com.#

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*Disclaimer**

The information on this website is provided for general informational purposes only. We make no guarantees about the accuracy, completeness, or usefulness of any content.

Our products are not intended to diagnose, treat, cure, or prevent any disease or condition. Use of our products is at your own risk.

In no event shall PetNova or Jakob Weiß be liable for any direct, indirect, or incidental damages resulting from the use or misuse of the products or website.

Always consult a professional if you are unsure whether a product is suitable for your needs.

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Dear customer,

**You have a question about your order or want to get in touch with us?**
We’re happy to assist you!

📧 **Email:** [info.brandpilot@gmail.com](mailto:info.brandpilot@gmail.com)
🕐 **Response time:** Usually within 24–48 hours (business days)

For quicker service, please include your order number in your message.

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**Impressum**

Angaben gemäß § 5 TMG:

Jakob Weiß
Handjery Straße 42
Deutschland

E-Mail: info.brandpilot@gmail.com

Verantwortlich für den Inhalt nach § 55 Abs. 2 RStV:
Jakob Weiß

Online-Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit:
https://ec.europa.eu/consumers/odr/

Wir sind nicht verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.

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**Legal Notice (Impressum)**

According to § 5 German Telemedia Act (TMG):

Jakob Weiß
Handjery Straße 42
Germany

Email: info.brandpilot@gmail.com

Responsible for content in accordance with § 55(2) Interstate Broadcasting Treaty (RStV):
Jakob Weiß

Online Dispute Resolution:
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board.

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**Shipping Policy**

We ship to the United States only. Orders are processed within 1–3 business days. Estimated delivery time: 7–15 business days.

Shipping times may vary depending on your location and selected product. Tracking numbers will be provided once the order ships.

We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

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**Refund Policy**

We do not accept returns or issue refunds. All sales are final.

Please make sure to carefully review your order before purchasing. If you receive a damaged or defective item, contact us at info.brandpilot@gmail.com within 7 days of delivery and we will help resolve the issue.

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**Privacy Policy**

**How We Use Your Information**
- To fulfill your orders
- To process payments
- To communicate with you
- To improve our services

**Sharing Your Data**
We only share your data with trusted third parties necessary for order fulfillment and payment (e.g., Shopify, payment processors).

**Data Retention**
We keep your order information for our records unless you request deletion.

**Your Rights**
If you are a European resident, you have the right to access, correct or delete your personal data.

**Contact**
If you have any questions, email us at: info.brandpilot@gmail.com

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✅ AGB (Terms and Conditions)

General Terms and Conditions (GTC)

These General Terms and Conditions ("Terms") apply to all orders placed through our online shop [PetNova], operated by:

Jakob Weiß
Handjery Straße 42
Germany
Email: info.brandpilot@gmail.com

1. Contracting Party

All sales are concluded between you ("Customer") and Jakob Weiß.

2. Products & Orders

We sell physical pet-related products. Product images and descriptions are for reference only. Small deviations may occur.

Placing an order constitutes a binding offer to purchase. We reserve the right to reject orders.

3. Prices & Payment

All prices are in USD and include all applicable taxes. Payment must be made using one of the accepted payment methods.

4. Shipping

We currently ship to customers in the United States. Delivery times are estimates only and not guaranteed.

5. Retention of Title

Goods remain our property until full payment has been received.

6. No Returns

All sales are final. We do not offer returns or refunds unless the item arrives damaged. See Refund Policy.

7. Warranty

We are liable for defects in accordance with German statutory law. However, we are not liable for damages caused by misuse or non-intended use.

8. Limitation of Liability

We are not liable for indirect or consequential damages. Use of our products is at your own risk.

9. Applicable Law

These terms are governed by German law. The place of jurisdiction is Berlin, Germany.

10. Dispute Resolution

We are not obliged or willing to participate in dispute resolution before a consumer arbitration board.

✅ DSGVO-konformer Cookie-Hinweis (Bannertext-Vorlage)

ENGLISH (for cookie banner):

We use cookies to improve your experience, deliver personalized ads, and analyze traffic. By clicking “Accept All”, you consent to our use of cookies. You can manage your preferences under “Cookie Settings”.

[Accept All] [Reject All] [Cookie Settings]

DEUTSCH (für EU-Nutzer):

Wir verwenden Cookies, um Inhalte zu personalisieren, Werbung anzupassen und Zugriffe zu analysieren. Mit Klick auf „Alle akzeptieren“ stimmen Sie der Verwendung zu. Unter „Einstellungen“ können Sie Ihre Auswahl anpassen.

[Alle akzeptieren] [Ablehnen] [Cookie-Einstellungen]

🟨 Hinweis: Du brauchst dafür ein echtes Cookie-Consent-Tool wie:

consentmanager.de
Cookiebot

✅ DSGVO-Hinweis in der Privacy Policy (Englischer Zusatz):

Füge diesen Block in deine bestehende Privacy Policy (unter "Your Rights") ein:

GDPR Notice for EU/EEA Visitors
If you reside in the European Union or European Economic Area, you have the right to access, correct, or delete your personal data, restrict its processing, or object to certain types of processing under the General Data Protection Regulation (GDPR).

To exercise these rights, contact us at: info.brandpilot@gmail.com

✅ Banner für Rechtssicherheit (Startseite/Checkout unten):

Füge im Footer oder als kleinen Text auf der Checkout-Seite hinzu:

By placing an order, you agree to our Terms of Service, Privacy Policy, and Refund Policy.

✅ Zusätzlicher Pflichtlink im Footer (für DSGVO):

Im Footer sollten stehen:

Terms of Service
Privacy Policy
Refund Policy
Cookie Policy
Imprint / Legal Notice
Do Not Sell or Share My Personal Information (für US-Datenschutzgesetze, Link kann zur Erklärung führen oder zu deinem Opt-out-System)